Privacy Policy

Effective Date: May 8, 2025
Last Updated: May 8, 2025

Imperial Pools, LLC (“Imperial Pools,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining transparency about how we handle your personal information. This Privacy and Cookie Policy explains how we collect, use, share, and protect your personal data when you visit our website https://imperial-pools.com or interact with our services.

Imperial Pools is committed to safeguarding your privacy. If you have any questions or concerns about how your personal data is used, you can contact us at info@imperial-pools.com, and we will be happy to help.

By using our website and services, you agree to the processing of your personal data as described in this Privacy Policy.

  1. Information We Collect

We collect and store various types of information when you request a quote, schedule a service, or interact with our website. This may include:

  • Personal Identification Information: Name, email address, phone number, physical address (including city or ZIP code), and service preferences (e.g., pool opening, maintenance, or closing).
  • Service and Transactional Information: Details related to scheduled services or inquiries submitted through our website forms. Please note: we do not collect or store payment card details directly—payments are handled by third-party processors.
  • Technical and Usage Information: Data about how you use our website, including your IP address, browser type, device type, and interaction logs (e.g., pages visited or forms submitted).
  1. Additional Information Collection Details

In addition to the information you provide directly, we automatically collect certain types of data when you interact with our website and services:

  • Device Information: We collect data about the device you use to access our website, including hardware model, operating system version, browser type, and device settings.
  • Log Files: Our servers automatically log information such as your IP address, browser configuration, access times, and how you interact with our website features.
  • Location Data: Based on your IP address or device settings, we may determine your approximate geographic location to help us serve your area better.
  • Cookies and Analytics Tools: We use cookies and similar tracking technologies to understand user behavior, analyze website performance, and improve our services and marketing efforts.
  1. Purpose of Data Collection

We collect and use your information to:

  • Provide and manage our pool services, including scheduling openings, maintenance, and closings
  • Respond to inquiries and provide quotes based on your service needs
  • Improve and personalize your experience on our website
  • Analyze how users interact with our website to enhance functionality and performance
  • Communicate with you regarding appointments, service updates, seasonal promotions, and company news
  • Help prevent fraudulent activity and maintain the security of our website and services
  • Comply with any applicable legal obligations
  1. Data Sharing and Disclosure

At Imperial Pools, we respect your privacy and only share your personal data in limited and necessary circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist with payment processing, website hosting, analytics, communication tools, and customer support. These partners are contractually obligated to protect your data and use it solely to perform services on our behalf.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe such disclosure is necessary to protect our rights, investigate fraud, or respond to a government request.
  • Business Transfers: In the event of a business transition—such as a merger, sale, or acquisition—your information may be part of the transferred assets. We will notify you in the event of any such change affecting your data rights.

By using our website and services, you consent to the limited data sharing outlined above.

  1. Data Security Measures

At Imperial Pools, protecting your personal information is a priority. We use industry-standard security practices to safeguard your data from unauthorized access, misuse, or disclosure. These include:

  • Encryption: Personal data is encrypted during transmission using secure technologies (such as HTTPS) to prevent unauthorized interception.
  • Secure Hosting: Our website is hosted on secure servers with firewall protection and continuous monitoring to ensure data safety.
  • Access Control: Only authorized team members with a legitimate need are granted access to your information, and they are required to follow strict confidentiality practices.
  • Software Maintenance: We regularly update our website systems and plug-ins to patch vulnerabilities and keep your data safe.
  • Incident Response: We have protocols in place to detect, respond to, and resolve any potential security incidents swiftly and responsibly.

5.1 Data Security Limitations

While we strive to use commercially reasonable means to protect your data, no method of transmission or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5.2 User Responsibility

To help keep your information secure, we encourage you to avoid sharing sensitive personal data through unsecured forms, use strong passwords when interacting with service providers, and reach out directly if you suspect any misuse.

  1. User Rights and Contact Information

Imperial Pools respects your rights regarding your personal data. Depending on your location, you may have the following rights:

  • Right to Access: You can request a copy of the personal information we have about you.
  • Right to Correction: You can ask us to correct or complete any inaccurate or incomplete data.
  • Right to Deletion: You may request that we delete your personal data, subject to legal and operational limitations.
  • Right to Object: You can object to our processing of your data under certain conditions.
  • Right to Restrict Processing: You may request limited use of your data in certain circumstances.
  • Right to Data Portability: You can ask us to transfer your data to another organization or directly to you.
  • Right to Withdraw Consent: If we are processing your data based on your consent, you can withdraw that consent at any time.

6.1 Exercising Your Rights

You may exercise any of these rights by contacting us directly at:

We are committed to responding to your requests in a timely and respectful manner.

  1. Cookie and Technology Usage

At Imperial Pools, we use cookies and similar technologies to improve your browsing experience, analyze website performance, and support our marketing efforts.

7.1 Types of Cookies We Use

  • Essential Cookies: Necessary for core site functionality, such as enabling you to use our quote request form or maintain session security.
  • Performance & Analytics Cookies: Help us understand how visitors interact with our website, such as which pages are visited most often, so we can improve usability.
  • Functionality Cookies: Remember your preferences to provide a more personalized experience.
  • Marketing Cookies: Track your interactions with our site to help us show you more relevant promotions and services.

7.2 Consent for Cookies

When you first visit our website, you’ll see a cookie banner where you can choose to accept or manage your cookie preferences. You may withdraw your consent at any time by adjusting your browser settings or using the cookie settings tool on our site.

7.3 Managing Cookies

You can disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.

7.4 Additional Tracking Technologies

Our emails or site may include tracking links to help us measure the effectiveness of our communications. If you prefer not to be tracked, avoid clicking on links in marketing emails or adjust your browser privacy settings.

7.5 Use of Collected Data

Data collected through cookies is generally non-personal, but if it is linked to personal data, we treat it as such. This information helps us enhance our services and provide a better customer experience.

7.6 Opting Out

You may opt out of cookie tracking by adjusting your preferences on our website or in your browser settings. If you need assistance, you can also reach out to us directly.

7.7 Updates to Our Cookie Policy

We may update our cookie practices from time to time. Any significant changes will be reflected in this section and through notices on our website.

  1. Compliance with Regulations

At Imperial Pools, we are committed to complying with all applicable data protection and privacy laws. This includes:

8.1 GDPR Compliance (for EU/EEA Residents)

If you are located in the European Economic Area (EEA), we adhere to the General Data Protection Regulation (GDPR). As such, you are entitled to:

  • Right of Access: Request a copy of your personal data.
  • Right to Rectification: Correct any inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Ask us to limit the use of your data.
  • Right to Data Portability: Request that your data be transferred to another entity.
  • Right to Object: Object to data processing in specific cases.
  • Right to Withdraw Consent: Withdraw your consent for data processing at any time.

We ensure your personal data is handled lawfully, fairly, and transparently.

8.2 CCPA Compliance (for California Residents)

If you reside in California, we comply with the California Consumer Privacy Act (CCPA), which gives you rights including:

  • Right to Know: Learn what data we collect, how we use it, and who we share it with.
  • Right to Access: Request a copy of the personal information we have collected about you.
  • Right to Delete: Request deletion of your personal data, subject to certain limitations.
  • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

8.3 COPPA Compliance

Imperial Pools does not knowingly collect or process personal information from children under the age of 13. Our website and services are intended for adults over 18 years of age.

8.4 Accidental Collection and Parental Notification

If we learn that we have collected personal data from a child under 13 without verified parental consent, we will delete it promptly. Parents or guardians may contact us at info@imperial-pools.com to request the removal of any such data.

  1. Data Retention

Imperial Pools retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including delivering our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Our retention timelines include:

  • Service Requests and Contact Information (name, email, phone number, service location): retained for up to 24 months after your last interaction, unless required longer for legal or operational purposes.
  • Transactional Records (such as service confirmations and payment history): retained for at least 7 years to comply with accounting and tax laws.
  • Website Usage Data (such as IP address, cookies, and browsing behavior): retained for up to 24 months for analytics and security purposes.
  • Customer Support Communications: retained for up to 2 years to ensure quality service and support follow-up.

Once personal data is no longer needed, we securely delete, anonymize, or archive it in accordance with applicable laws and best practices.

If you have any questions about our data retention policies, please contact us at info@imperial-pools.com.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational needs. When updates occur, we will revise the “Effective Date” at the top of the policy and post the updated version on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Commitment to Transparency and Compliance

At Imperial Pools, we are fully committed to protecting your privacy and complying with all applicable data protection regulations. If you have any questions or concerns about this Privacy Policy or your personal data, please reach out to us at: